Club & Spa Mangement
We know that running a health club and day spa is time consuming and a drain on management resources. If it is not part of your core business it can become a real distraction. At Mosaic we have built a reputation for helping our clients maximise their return from their health club facilities whilst minimising their time input.
With all our clients we see the relationship as being a partnership and we are passionate about performance related fees which we cascade down to all our staff. If we don’t deliver then we don’t get paid. It is that simple.
Our management service means we not only provide an experienced Regional Manager to oversee your facility but we take full responsibility for employing and managing the staff team, including recruitment, training, motivating and delivering a great customer experience.
We believe in the power of knowledge and provide each client with our unique, custom-designed “Boost” Single Customer View database application coupled with our spa and membership management systems, installed at our cost. This provides crucial management information through ongoing key performance indicator measurements which means that we can maximise revenue whilst minimising our marketing expenditure. Our head office marketing team are specialists in social media and will create an interactive but effective website and online marketing programme that will be the core part of attracting new customers to the spa and health club.
We deliver total flexibility on branding - use your own brands, use one of ours or we can create a brand especially for you. Whichever you choose our in-house team will create an interactive but effective website and online marketing programme that will be the core part of attracting new customers to the spa.
We bring the scale & buying power you’d expect from a specialist operator running almost 30 facilities which means that we lower the operating costs of the spa and health club. We can also make sure you are up to date with the ever changing and onerous health and safety legislation.
With our decades of practical experience, combined with a proven track record for innovation, creativity and setting standards to which others aspire, we are confident that we can be a great partner to deliver a successful spa and health club.