Reopening of our Health Clubs & Spas Read more

COVID-19 Risk Assessment

List significant hazards and how harm might be caused

Who might be harmed

List existing control measures or

note where the information may be found

Risk level

(with Controls)

Additional comments or notes




Risk:  Safe Building and Activitie

Someone entering the workplace with COVID-19;

·         Visitors enters the workplace with COVID-19 and passes the virus on to Staff.


  •          An information poster / email is displayed at point of entry and key access points for regular visitors which highlights the risks of COVID-19 and states that symptomatic individuals will not be allowed entry or will be requested to leave and will be advised to self-isolate in line with government recommendations

  •         Hygiene requirements (handwashing etc.) and symptoms of COVID-19 will be included within training

  • COVID-19 Information posters are placed in designated locations within the workplace (toilets, catering areas, notice boards etc).

  •          Contractors to provide their updated H&S policy / arrangements and RAMS (risk assessment and method statement) regarding COVID-19
  •          Work with supply chain to ensure that they’re adopting good practices to prevent the spread of COVID-19 to discuss arrangements and control measures
  •          Staff are made aware of COVID-19 symptoms via training sessions and visual aids such as posters in key locations

  •          Staff will be informed to self-isolate if they have a person living in the same household or if they’ve been in contact with someone displaying COVID-19 symptoms
  •          Individual customers must take reasonable personal responsibility when taking part in physical activity and must conduct themselves within the current government guidelines and the site rules.




























Someone becomes ill within the workplace;

·        Contracted COVID-19 by any means.




  •           If there is a COVID-19 case in the facility, the operator will follow the PHE Guidance COVID-19 – Cleaning in non-healthcare settings while cleaning all areas of the facility
  •          The individual will be sent home and advised to follow NHS guidance online
  •          Specific individual worker risk assessment been undertaken for those who have a self-declared health condition which could increase their risk profile
  • A tracking system is utilised to keep track of when staff can return to work after the symptom free period
  • Training arrangements have been developed including refresher sessions to ensure staff have been trained before returning to work on any new procedures
  • Work has been arranged so that staff are able to maintain the government guidelines for social distancing based on our industry (The latest Guidance on these measure can be found by clicking the following link Social Distancing Guidelines).
  • Where possible a one-way flow system is implemented and visual aids, such as floor strips and signage are used for maintaining social distancing
  • Hygiene guidance is given such as avoiding touching eyes, nose, mouth and unwashed hands, cover your cough or sneeze with a tissue, and throw it away in a bin and wash your hands.
  • Alcohol hand gel has been placed at reception
  • Staff have been instructed to clean their hands frequently, to wash their hands with soap and water for at least 20 seconds or by the use of an alcohol-based hand sanitiser that contains at least 60% alcohol
  • Staff areas where frequent touch points are located and where soap & water is not available sanitiser will be available
  • Soap and water and alcohol-based hand sanatiser are provided in the workplace and adequate supplies are maintained.






Someone becomes ill within the workplace (continued);

·        Contracted COVID-19 by any means.




  • Desks are arranged to maintain social distancing or with employee’s facing in opposite directions, where possible.
  • PPE is considered for work processes where close contact is required.
  • Adequate training has been made on what PPE is required and how to use it
  • Advice is shared with staff members and staff have been fully briefed and kept up to date with current advice on staying protected through the company lines of communications (i,e line managers, HR) and shared with staff.
  • All non-essential meetings have been changed to digital consultations with essential face to face meetings following government social distancing guidelines.












Contaminated workplace;

·         A person catches COVID-19 due to contaminated surfaces.



  •          Public Health England (PHE) or equivalent posters will be on display informing customers of the cleanliness / hygiene protocols throughout the facility
  •          An enhanced cleaning regime is implemented, in addition to the current cleaning standards
  •          Staff are cleaning equipment more often (keyboards, work surfaces etc.)
  •          Fluid resistance face masks will be available for all staff, dependent upon the level of risk, and nature of the work conducted
  •          Hand sanitiser has been placed at key touch points for example reception and gyms
  •          Extra hygiene requirements (handwashing etc.) are enforced
  •          Multi-use hand towels are not used to dry hands
  •          Staff will carry out regular cleaning of high-contact touch points throughout the facility



















  •          The facility will encourage contactless payments and this will be communicated to all customers via the website and social media
  •          Signage will be displayed to re-enforce the website and social media message





Customers coming into contact with contaminated areas / or at risk of exposure;

·         Upon Arrival


Additional COVID-19 measures;

·         COVID-19 advice as currently stands displayed in main entrance and elsewhere at the club

·         Social distancing advice displayed upon entry to venue

·         Queuing system in place (if required);

o    Markings in place at main entrance / reception

o    And / or restriction in place on no in area dependent on size at venue

·        Hand gels / cleaning sprays available in multiple locations throughout sites.





Customers coming into contact with contaminated areas / or at risk of exposure:

·         Within the Venue


·         Increased cleaning regimes of areas where customers are going

·         Increased cleaning regimes of equipment customers are touching

·         Use of lifts restricted to essential users only and social distancing is maintained/or appropriate PPE to be worn

·         Queuing system for Café and social distancing

·         Café seating to be reduced / spaced out to comply with social distancing

·        Signage in spectator areas advising to sit apart

·        Extra care/signposting will be provided to maintain social distancing when in these areas.

·         Use of changing rooms and showering facilities should in general be avoided where possible, although these must be available for participants with disabilities or special needs and are likely to be needed after swimming.

·        encourage attendees to arrive at the facility in sports kit and where possible to travel home to change/shower

·         Lockers will remain in use, as long as social distancing can be maintained.

  •           Extra care/signposting will be provided to maintain social distancing when in the changing area

·         Sanitising spray will be available for customers use at various touch points.

·         We will be advised hotel guests to change in rooms where possible (to be agreed with Hotel Manager)

  • Cafés, restaurants and bars will re-open when Government restrictions allow and will operate under any guidelines issued by PHE or other national health authorities
  • Vending machines will remain in use but will be cleaned appropriately.
  • water fountains have signage which prohibits face-to-tap drinking (no receptacle) and that these facilities are used only to refill personal bottles or containers















Customers confident in services provided and safety of venue;

·         Pre-Booking / Arrival


·         Positively discourage those with high risk health conditions to visit at the present time – even to spectate

·         Pre bookings encouraged, minimal card payments at site - £45 contactless limit





Customers coming into contact with Symptomatic / Asymptomatic Staff or Customers;

·         Participating in an Activity


  • Staff to adhere to guidance in ‘Communicable Diseases RA’ 

·         For continued site operations, refer to standard risk assessments

·         Information on website and on site on how we have adapted the business during the period of COVID 19

·         UK Active COVID-19 – Framework to be implemented

·         Numbers taking part in activities assessed;

o    Limits set for each type of activity

o    Set to ensure booking systems only allow preset numbers

o    Staff to be trained and made aware of the new booking system

·         Protocols in place for activity types for those coaching

·         Sessions where coaching may involve close support / touch e.g. session will be adapted to adhere to social distancing requirements

·         Customers should not cluster in groups before/after sessions.





Customers coming into contact with Symptomatic / Asymptomatic Staff or Customers;

·         Participating in a fitness activity


  • Staff to adhere to guidance in ‘Communicable Diseases RA’ 
  • Personal training sessions can continue if social distancing is in place.


Fitness Areas;

·         Only equipment that maintains social distancing;

o    Move equipment where required to facilitate social distancing (this may involve taking pieces of kit out of action)

·         Touch points of equipment should be cleaned after use by customers (signs in place to highlight this) - Antibacterial spray will be available

·         Extra signage regarding social distancing will be in place around the free-weights area

·         Maximum gym capacity will be set to maintain social distancing and managed accordingly


Fitness Studios;

  • Social distancing guidelines must be followed
  • Minimum of a 10-minute window in between classes, so no ‘waiting around’ in groups.
  • Equipment (including mats etc) will be cleaned in between use. -is can either be done by the customer or staff member using spray and cloths provided
  • If possible, markings will be made on the floor to show the area for individuals
  • Group classes will be organised to comply with social distancing, with appropriate spacing between participants monitored by the instructor throughout the class
  • Customers should not cluster in groups before/after sessions.
















Customers coming into contact with Symptomatic / Asymptomatic Staff or Customers;

·       Participating in a swimming activity



Swimming Pools/Spa Baths/Sauna/Steam Room;

  • Staff to adhere to guidance in ‘Communicable Diseases RA’
  • Swimming pools will open as long as properly chlorinated
  • Social distancing must be maintained in the pool
  • Signage will be displayed to re-enforce the website and social media message
  • Saunas, steam rooms to remain closed due ‘risk of transmission being unclear’
  • hot tubs and spa pools will only open if capacity is reduced to maintain social distance
  • Teachers, instructors, coaches and students on the poolside must follow social distancing guidelines between each other
  • Only one parent / carer per child will be allowed to supervise their child during swimming activities (external to the pool) and they must follow social distancing guidelines
  • Any equipment used will be cleaned and disinfected by staff after / between use
  • Prior to re-commissioning a swimming pool facility, the following re-commissioning advice should be followed:









Customers using activity equipment (i.e. personal training and classes)


·         For continued site operations, refer to standard risk assessments for ‘Tasks and Activities’

  • Customers issued with kit directly by staff (as opposed to collect themselves) (PPE to be worn)
  • Customers to only touch their own equipment
  • Customers to wipe down equipment after use, using the antibacterial spray provided
  • Staff collect kit from customers and return to stock (PPE to be worn)
  • Divide kit into batches where possible to reduce use of kit by multiple users and allow time for cleaning
  • {Encourage more frequent handwashing of both customers and staff from the session – particularly before and after session

Visiting instructors, coaches, teachers, and management:

  • Considering limiting the number of classes that rotating instructors teach in order to minimise exposure
  • where possible, establishing a private testing programme for rotating/visiting instructors, this can include:

                                 I.            Temperature checks

                                II.            COVID Symptoms questionnaire





Vulnerable members of the public;

·        High risk health conditions - leading to possible severe ill health, even possible death


  • Discouraged to use facilities at the present time including spectating.





Risk:  Staff, social distancing and the impact of returning to work

Proximity, workplace gatherings;

·         A person catches COVID-19 due to working closely with an infected person.


  •          A Social Distancing policy has been implemented. All work areas and activities have been evaluated against the possibility to implement social distancing (no handshaking, deferring large meetings etc.)
  •         Public Health England (PHE) or equivalent posters will be on display informing customers and staff of social distancing throughout the facility
  •          Where social distancing cannot be guaranteed Protective screens may be installed at reception.





Staff are not aware of the risks from COVID-19;

·        Staff become infected due to lack of awareness of control measures.

Staff (including those considered at increased risk)

  •          NHS provides advice on what COVID-19 is, what the risks are, the symptoms, how COVID-19 is spread, and how to avoid catching or spreading germs (simple Do’s and Don’ts):

  •        Government guidance on hand washing is provided in line with the 20 second rule:

  •          Additional consideration will be given to those Staff who may be deemed to be at increased risk.
  •          Advice on risks, symptoms and control measures has been passed onto Staff. A formal training program has been implemented.





Employee(s) who have contracted COVID-19;

·        Contracted COVID-19 by any means.



Family members

  •          If NHS 111/online or a GP determines an employee has contracted COVID-19 they will be treated as off sick as per normal policy.
  •          Colleagues who have had contact with a symptomatic employee will be made aware of the symptoms and advised to follow NHS online guidance.
  •          The workplace will be deep cleaned following Governmental guidance:

  •          Personal Protective Equipment has been provided relative to activities.





First Aid Training / CPR Manikin;

·        Staff are exposed to risks from COVID-19 due to providing First Aid in the workplace

·         Exposure from the use of CPR Training on Manikins.


  •          1 – Advice on CPR and resuscitation in the workplace is taken from the Resuscitation Council UK:

  •          Although there may be heightened concerns around first aid, this will continue as normal, with the below aspects to be used when needed:


Resus masks for emergency first aid to be available

Face masks for general first aid.






Insufficient provision leading to ill health





  •       Staff levels and first aiders to be as per Club Safety Operating Procedures
  •       First Aid equipment is suitable for the number of Staff on site
  •       Staff will be provided appropriate PPE;

Please note: Gloves are not mandatory as the World Health Organisation (WHO) advice is that it is preferable not to wear gloves but to regularly wash your hands.





Customers receiving first aid




  • Staff to complete the Accident & Incident Report Form;
  • Customers are not to handle / touch the Report Form
  • First aid is to continue as normal
  • Training covers ensuring disposable equipment is safely dissguarded and reusable equipment is cleaned thoroughly
  • Training covers washing hands as soon as possible after the first aid incident
  • The following equipment / PPE will be provided for the first aider;
  • Protective medical Gloves
  • Resus masks for emergency first aid
  • Face masks for general first aid
  • Follow the guidance issued by The Resuscitation Council UK on CPR delivery





Psychological well being


  • Regular communication is in place (individual and group) to ensure staff are not ill-informed about returning to work safely.
  • New workplace / controls put in place to reduce risk of exposure to COVID 19 are documented in procedures and policies and disseminated to Staff through line managers and HR.
  • Managers hold regular informal discussions with their team
  • Staff who are in vulnerable groups themselves or caring for others are encouraged to contact their line manager to discuss their support need












Contractors working on site




  •          Contractors to provide their updated H&S policy / arrangements and RAMS (risk assessment and method statement) regarding COVID-19
  •          Work with supply chain to ensure that they’re adopting good practices to prevent the spread of COVID-19 to discuss arrangements and control measures
  • Increased protocols being issued to all Contractors
  • Total No. of contractors on site at any one time monitored








Risk:  Travel, Access and Egress

Travelling to work




  • Sufficient parking restrictions to maintain social distancing measures in place
  • Staff will be instructed to use their own transport for work activities







Entry and exit to building





  • Entry and exits to the building / site are limited to the minimum number of points required
  • Access to the building / site been restricted to visitors and contractors etc
  • Hand sanitiser will be available at reception
  • Advisory hand washing signage displayed throughout the building / site, especially at entrances and exits and were people congregate
  • Signs displayed reviewed and replaced as necessary.














Risk:  Cleaning and Hygiene Practices

Contaminated workplace;

  • A person catches COVID-19 due to contaminated surfaces.



  •          An increased formal cleaning regime is underway. Staff are cleaning equipment more often (keyboards, work surfaces etc.)
  •          Hand sanitisers have been placed in the workplace
  •          Extra hygiene requirements (handwashing etc.) are enforced.
  •          Multi-use hand towels are not used to dry hands.





Environmental Cleaning




  • A deep clean of the property / site before returning is performed if required.





Cleaning Frequency





  • The ongoing cleaning frequency is made sufficient enough such that cleaning can be undertaken when site / building / premises is occupied.





Commonly touched surfaces





  • All hand contact / touch points cleaned on a frequent basis throughout the day
  • Appropriate cleaning products are used during daily preventative clean regime
  • Any use of common work equipment is restricted and managed.











Use of cleaning products




  • Persons undertaking the cleaning been instructed with clear safe usage instructions
  • The relevant Safety Data Sheet (SDS) and COSHH assessment is provided for the substances in use
  • Correct PPE is provided for the use of cleaning materials.










  • Appropriate cleaning products are provided, so that staff can frequently clean their workstations during the day
  • Staff provided with waste bins lined with a plastic bag so that they can be emptied without contacting the contents
  • Staff are instructed that the emptying of bins and wastepaper baskets should be followed by hand washing.





Cross infection through Poor hygiene




·     Hazardous waste bags / bin on site

  • First Aiders wash hands and arms before (during, if necessary) and after dealing with a first aid situation
  • First Aiders wear appropriate protective clothing to stop personal contamination e.g. plastic aprons, gloves and ensure its safe disposal or cleaning
  • Staff keep the first aid point tidy and clutter free so that it can be cleaned easily and effectively
  • Staff clean and disinfect equipment and work surfaces / work areas regularly, and after each first aid incident
  • Ensure the hazardous waste unit is emptied regularly by a suitable waste management contractor.









Risk:  Spa/Hairdressing




  • Pre booked treatments/experiences only
  • Payment where possible to be taken at time of booking over the phone, or contactless payments made at the spa where possible
  • Appointment times to be staggered to ensure social distancing can be maintained
  • Availability of appointment columns to be reviewed to ensure social distancing can be maintained
  • 15 minute intervals between appointments to allow for cleaning of treatment room







  • Social distancing to maintained
  • Consultation to included questions relating to COVID-19

Do you have:

1)       A high temperature – this means you feel hot to touch on your  chest or back (you do not need to measure your temperature)

2)       A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual

3)       A loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal





Retail Area


  •          All hand contact / touch points cleaned on a frequent basis throughout the day
  •          Display units/shelves and products to be cleaned and disinfected
  •          Testers to be removed for display but available on request, therapist and customer to wash hands/use santiser gel prior to touching and immediately after
  • Social distancing to be maintained





Treatment Delivery (Hair and Beauty)


  •          Customer to:

                                        I.            Wash hands prior to treatment commencing

                                       II.            Depending on treatment face mask to be worn during treatment

                                      III.            Where applicable to hang their clothes on hooks provided or in a sealed bag in the treatment room

  •          Therapist/stylist to:

                                         I.            Wash hands prior to treatment commencing and dependent on treatment once in the middle of treatment

                                      II.            PPE to be worn during treatment. Face shield and Type II mask, disposable apron for all treatments

Please note: Gloves are not mandatory as the World Health Organisation (WHO) advice is that it is preferable not to wear gloves but to regularly wash your hands.

                                      III.            Wash hand immediately treatment has finished

                                    IV.            All hand contact / touch points cleaned immediately treatment has finished

                                      V.            Towels to be replaced immediately treatment has finished and replaced with clean towels

                                     VI.            Wash hands immediately after completing the above

  • Training given to all staff on the importance of avoiding touching their face, mouth nose and eyes
  • All equipment used for the treatment to be sterilised using BARBICIDE®   where appropriate or cleaned with disinfectant immediately following the treatment







  •          All soiled linin to be placed in a sealed container prior to cleaning
  •          Laundry to be at minimum temperature of 65 degrees







  •          All multi use items to be removed such as magazines, throws and blankets
  •          Where beverages are provided and access to dishwasher is not available disposable cups to be used, staff to wash hands prior to serving and immediately after
  •          Encouraging staff not to wear their uniforms at home or to and from the workplace, to change uniforms on a daily basis and to wash immediately after use.






Risk:  Statutory / Routine Services and Inspections





Spa’s/Treatment rooms and all non-high intensity activity areas:

  • Natural ventilation where available in the workplace, e.g. open windows or open doorways.
  • If you use a centralised ventilation system that removes and circulates air to different rooms, it is recommended that you turn off recirculation and use a fresh air supply (Ventilation systems should provide 100% fresh air and not recirculate air from one space to another)
  • You do not need to adjust other types of air conditioning systems.

 (If you’re unsure, speak to your heating ventilation and air conditioning (HVAC) engineers or advisers)

  • Ventilation systems have been adequately maintained and serviced.
  • Operating the ventilation system 24 hours a day.
  • Increase the frequency of filter changes.


Gyms and high intensity activity areas:

  • The maximum occupancy of each indoor facility should be limited by providing a minimum of 100sqft per person. For this figure, the area is the net useable indoor facility space available to members to use, including changing rooms, toilet and wash facilities. Reducing capacity in this way whilst sustaining ventilation flows, will increase the typical current 10l/s/p flow rate of ventilation to at least 20l/s/p, as fewer people are being served by the ventilation system.In the absence of known ventilation rates, a carbon dioxide sensor shall be used as a surrogate indicator to switch on additional mechanical ventilation or open windows
  • Ventilation systems should provide 100% fresh air and not recirculate air from one space to another
  • Increasing the existing ventilation rate by fully opening dampers and running fans on full speed
  • Operating the ventilation system 24 hours a day
  • Increase the frequency of filter changes





Gas Installations




  • Gas installations e.g. boilers been inspected, tested and maintained at required frequencies
  • Adequate ventilation available next to gas installations
  • Carbon monoxide detection available next to gas installations and in operation
  • Gas isolation control switches available and clearly identified
  • Supplier’s emergency contact number clearly displayed, un-obscured and legible
  • Gas cylinders being used safely (if used).





Water outlets / Legionella




  • Weekly flushing of all outlets has been maintained during period of closure and recorded
  • Hot Water System –  Thermal Disinfect (HSG 274 part 2) completed prior to reopening
  • Cold Water System Storage Tank, a Rapid Test Legionella test for Legionella SG1 to be completed






 Updated August 2020