If you want to drive in extra revenue and benefit from detailed management information about your spa then our licence service could be the perfect solution. You maintain full responsibility for day to day management but enjoy access to our unique “BOOST” customer relationship management system and our spa booking system.
Our licence service can also include the design, management and hosting of spa website which is focussed on generating leads and enquiries and building up a database of potential and existing clients and members.
We will install and manage a centralised booking system which would enable central control over therapist hours and availability; key performance indicator management to assess performance; reduce costs; increase sales opportunities and maximise revenue generation by making the booking process more open and easier for members and potential clients to access.
Our "Boost" single customer view database management system now has over 950,000 customers across 18 spas and sends out over 5 million emails every year driving in spa business.
Amongst the many benefits it offers the following campaigns are designed to drive in revenue:
- Pre booking confirmation which will encourage "upselling"" of further treatments
- A 48 hour and 28 day follow up to the treatment visit to encourage use of the "love to Spa" voucher given to all guests
- A birthday offer to coincide with the guests birthday
- A reminder when products previously purchased should be close to completion
- Boost will also be able to provide a series of one-off campaigns to help promote business according to business need, for example, if a new facial treatment is launched then a targeted promotion could be sent to all guests who have previously bought a facial.
Our licence service means that the systems are managed in house by our client teams but they will be supported by monthly visits from one of the Mosaic team and you enjoy ongoing telephone support from our head office.