Temporary Closure of our Health Clubs & Spas Read more

Published: 04 November 2020

Temporary Closure of Health Clubs & Spas

Further to the announcement made by the Prime Minister on 31st October, once more, we are forced to close the site for four weeks.

Therefore, we will close at our usual time on Wednesday 4th November 2020. The site is currently scheduled to be closed for 4 weeks in line with the Prime Minister’s announcement. We are really disappointed to have to take this action and everyone has worked tirelessly to ensure we offered a welcoming, clean and safe environment for you to enjoy your exercise or treatment in. Many of you have told us how safe you feel whilst using the Club and it has been great to hear that feedback.

Just as we did before, we will be offering some online exercise which you can access here.

These are incredibly tough times for everyone, but we will get through this by sticking together and supporting each other.

Take care and stay safe.

Best regards

The Mosaic Team

Frequently Asked Questions 

I have a health club membership, what will happen to my payments?

Please don’t worry about your membership. We will not be collecting any payments from you whilst we are closed and no money will come out of your bank account. You do not need to cancel your Direct Debit. If you have made a payment by Direct Debit at the end of October or beginning of November this will be used to cover your December subscription and we will not take your next collection due at the end of November/start of December.

What if I have paid my membership in full?

If you have paid in full, we will simply add time on to the end of your membership to cover the period of closure.

I have a spa booking with you, what happens now?

We are trying to contact all customers to reschedule any bookings affected by the closure. Due to us being closed, obviously our cancellation policy is waived however any deposits that have been made will remain on your account.

What about my gift voucher?

Any gift vouchers bought in one of our sites or directly via this website, that were due to expire after 31st October 2020 will be extended to cover the period of closure when we are able to reopen.

I have a Groupon, SpaBreaks, Wowcher or other 3rd party voucher?

If you have a third party voucher with us and would like more information on the status of your voucher, please refer directly to the relevant Company from which you have purchased your experience.

Published: 04 November 2020