Published: 04 January 2021

Temporary Closure of all sites

Further to the Government announcement, once more, we are forced to close our sites until further notice. 

We are really disappointed to have to take this action and everyone has worked tirelessly to ensure we offered a welcoming, clean and safe environment for you to enjoy your exercise or treatment in. Many of you have told us how safe you feel whilst using the Club and it has been great to hear that feedback.

These are incredibly tough times for everyone, but we will get through this by sticking together and supporting each other.

Take care and stay safe.

Best regards

The Mosaic Team

Frequently Asked Questions 

I have a health club membership, what will happen to my payments?

Please don’t worry about your membership. We will not be collecting any payments from you whilst we are closed and no money will come out of your bank account. You do not need to cancel your Direct Debit. 

What if I have paid my membership in full?

If you have paid in full, we will simply add time on to the end of your membership to cover the period of closure.

I have a spa booking with you, what happens now?

We will be in touch to reschedule any bookings affected by the closure once we have a reopening date. Due to us being closed, obviously our cancellation policy is waived however any deposits that have been made will remain on your account.

What about my gift voucher?

Any gift vouchers bought in one of our sites or directly via our website will be extended to cover the period of closure when we are able to reopen.

I have a Groupon, SpaBreaks, Wowcher or other 3rd party voucher?

If you have a third party voucher with us and would like more information on the status of your voucher, please refer directly to the relevant Company from which you have purchased your experience.

Published: 04 January 2021