Published: 20 July 2021

Creating a unique spa experience that will drive bookings


Make your spa stand out from the competition

It’s more important than ever that all elements within your hotel are contributing to maximise your overall revenue.

Since the lifting of lockdown, all the hotels with health clubs and spas that Mosaic manages have enjoyed an increase in new members and spa day bookings vs. pre-lockdown.

Now that most of us realise even more how important it is to take care of our mental and physical health, more people should be visiting your health club or spa. That’s why now is the perfect opportunity to skyrocket your hotel revenues.


The importance of understanding your customer journey

Have you ever wondered exactly what your customers will be experiencing when they visit your health club or day spa in this new economy?

As a leisure business, you want your customers to have the best service possible, so they are more likely to both come back.

We all know that it’s more cost-effective to keep a customer than gain a new one, even though you’ll want to do both! A happy customer is also more likely to refer you to their friends.

That’s why, it is crucial to have a full understanding of the customer journey.


How to reach the highest level of customer loyalty

Everything needs to be considered to maximise your customer’s experience. This includes the navigation of your website, communications leading up to the visit and the actual delivery of the workout, swim, or treatment.

We are currently offering a free Mystery Shop where your entire customer journey will be mapped, from the first contact through to the visit and follow-up.

Alongside the details of the experience, you’ll also receive suggestions on what could make a real difference to your customer satisfaction and profitability.

Mosaic’s head office team has the expertise needed in the core disciplines of sales, marketing, health & safety, staff training & development and KPI analysis to increase your hotel’s profitability.

If you go on to use Mosaic’s contract management service, there’ll be nothing stopping us from cementing your health club and spa as the best in the area.

Contact us here, to book your free Mystery Shop.

Published: 20 July 2021