Closing date: 30 Aug 2019

Apprentice – Health, Fitness & Customer Service – Kensington

Mosaic Spa & Health Clubs is one of the leading spa and leisure management companies specialising in the management of spa and leisure clubs within the Hotel sector. We pride ourselves on providing a friendly and fun environment for our members and guests.

We currently have an exciting opportunity for a highly motivated Apprentice to join the Leisure team at Imagine Spa & Health Club at the Holiday Inn Kensington, an elegant four-star property situated in the heart of Kensington. The hotel itself features 708 bedrooms and 12 Conference Rooms, and is located just off Kensington High Street.


This role will include learning the day to day operations of a busy leisure club. Whilst on shift, the successful candidate will fulfil wide-ranging duties including:

Reception duties;

Membership enquiries;



Assisting gym users;

and ultimately ensuring our customers enjoy a clean and safe environment in which to relax and exercise.


This position offers a variety of training qualifications including the nationally recognised RLSS National Pool Lifeguard Qualification, Sales training, Level 2 certificate in Gym based Exercise and Fitness, as well as the intermediate (lev 2) apprenticeship as a Customer Service Practitioner.

This role is offered for the one year duration of the apprenticeship and would suit someone who is wishing to enter the leisure industry and pursue and develop a career in a health club environment, and who shares our passion for providing great customer service.

The hours will be 40 hours per week and will involve shift work over a seven-day shift pattern, including evenings and weekends.

Upon completion of the Apprenticeship and subject to a suitable vacancy arising, we can also help you achieve nationally recognised qualifications in Pool Plant Operator and First Aid at Work, as well as developing into Personal Training and/or Team Leadership / Leisure Management (subject to personal desire & suitability).

In addition to providing extensive training and the potential for career progression, other benefits include the use of club facilities, discounts on spa treatments, meals on duty, provision and laundry of uniform, as well as eligibility for a discretionary bonus scheme and the potential for career progression in the wider business.

If you enjoy working with people, have a positive attitude, are willing to learn, possess strong interpersonal skills, and are a competent swimmer (a swimming assessment will need to be undertaken as part of the application process), we would love to hear from you.


Richard Attah-Donkor, Health Club Manager
[email protected]

Closing date: 30th August 2019


We would like to thank you for your application and in your interest in working for our company. However, please be aware that due to the high number of applications we will contact only candidates successful in being selected for interview. Therefore, if we have not contacted you within 10 days of your application, we are sorry that we will not be able to help you in your search for a new position on this occasion.

In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK and, if applicable, be in possession of a current work visa. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.


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Closing date: 30 Aug 2019